Want to work as a receptionist in Bilbao?

Come work with us!

Are you ready to blend hotel quality with hostel experience to redesign accommodation appealing to all generations? Because this is what we aim to do at Latroupe.

We are looking for a great new team member to join our team as a Staff Member new generation Hostel in Bilbao. The mix of private and shared rooms will provide an aspirational and flexible spot for young-at-heart travelers in the city. As Staff Member you need to be comfortable with changing tasks and taking charge.

We need people that want to be a part of creating a culture and becoming a part of a family - it's not just a job. We need people who enjoy human interaction and who do not mind varying working hours as this is a part of our industry.

Does this sound cool to you? Continue reading. Depending on the job, the tasks will include but not be limited to:

• Assisting with check-in, check out, and all our guests may need.
• Excellent customer service.
• Handle and organize big groups.
• Help our guests with museums, sites and shopping in the city (you’re the expert) Not a job for the passive ones...
• Back office work (answering calls, responding to emails, handling existing or future reservations).

What we offer?

• Type of position: Full time
• Salary:according to agreement
• Flexibility of schedule
• Rotating schedule

*At least 1 year experience and languages required (English mandatory).

Want to work as a receptionist?

Come work with us!

Are you ready to blend hotel quality with hostel experience to redesign accommodation appealing to all generations? Because this is what we aim to do at Latroupe.

We are looking for a great new team member to join our team as a Staff Member new generation Hostel in Brussels. The mix of private and shared rooms will provide an aspirational and flexible spot for young-at-heart travelers in the city. As Staff Member you need to be comfortable with changing tasks and taking charge.

We need people that want to be a part of creating a culture and becoming a part of a family - it's not just a job. We need people who enjoy human interaction and who do not mind varying working hours as this is a part of our industry.

Does this sound cool to you? Continue reading. Depending on the job, the tasks will include but not be limited to:

Front Desk Operations:

• Greet guests upon arrival and assist with the check-in process.
• Provide information about the hostel's facilities, services, and local attractions.
• Handle guest inquiries and resolve issues promptly.

Security and Safety:

• Monitor the entrance and common areas to ensure the safety and security of guests.
• Respond to emergencies, such as noise complaints or disturbances, and take appropriate action.
• Conduct regular security checks of the premises.

Administrative Tasks:

• Process reservations and check-outs accurately.
• Maintain and update guest records.
• Handle cash and other forms of payment accurately.

Customer Service:

• Assist guests with any requests they may have during their stay.
• Provide recommendations for local restaurants, transportation, and attractions.
• Ensure a positive and welcoming atmosphere for all guests.

Night Audit:

• Perform night audit duties, including reconciling daily transactions
  and generating reports.
• Verify the accuracy of guest accounts and resolve any discrepancies.

Communication: 

Communicate effectively with other staff members to ensure a smooth transition between shifts.

• Report any maintenance issues or concerns to the appropriate department.

Languages: English – high level / French – Basic / Other ones is a plus.
Experience: previous reception work – desirable