• Previous experience in Front Office, ideally within a hotel, hostel or lifestyle hospitality environment.
• Previous supervisory or management experience.
• Strong leadership and people-management skills.
• A natural host who genuinely enjoys working with people.
• Excellent communication and problem-solving skills.
• Organised, proactive and comfortable working in a fast-paced environment.
• Flexible and willing to work different shifts when required.
• Comfortable using PMS and hospitality management systems.
• Fluent English; additional languages are a plus.
• Most importantly: someone who understands that great hospitality is about much more than handing over a room key.

• Lead, motivate and support the Front Office team.
• Organise schedules and ensure appropriate staffing levels according to occupancy and operational needs.
• Oversee daily reception operations, including check-ins, check-outs, payments and guest requests.
• Ensure a smooth, friendly and efficient guest journey.
• Train and onboard new Front Office team members.
• Maintain and continuously improve service and operational standards.
• Handle guest feedback, complaints and challenging situations professionally and proactively.
• Monitor guest reviews and identify opportunities to improve the guest experience.
• Work closely with Housekeeping, F&B, Maintenance and Management to ensure smooth daily operations.
• Ensure correct use of the PMS and other operational systems.
• Monitor reservations, room allocation, arrivals, departures and special requests.
• Ensure cash handling, billing and payment procedures are followed correctly.
• Support group arrivals and coordinate with the relevant departments.
• Promote Latroupe services, activities and experiences to guests.
• Make sure the Front Office reflects the personality and values of Latroupe at all times.

•  Students with enthusiasm, a positive attitude, and a desire to get involved in all areas of the hostel.

• Organized, proactive individuals with the ability to adapt to different tasks.

• Team spirit and a passion for creating unforgettable experiences for our guests.

• High level of English; other languages are a plus.

• Minimum availability of 6 months, ideally longer.

• Flexible schedule.

• Interest in the hospitality sector and in working in a multicultural environment.

•  Reception: welcoming guests, check-ins and check-outs, answering questions, supporting reservations.

• Bar and café: helping with service, preparing drinks and snacks, interacting with guests.

• Events: assisting in organizing daily activities, event setup and support.

• Back office: administrative tasks, helping with day-to-day hostel operations.

• General support for the team during peak times or special needs.

Languages: High level of English – other languages are a plus.
Experience: Previous experience at the front desk is desirable.

Front Desk Operations:

• Welcome guests upon arrival and assist them with the check-in process.

• Provide information about the hostel's facilities, services, and local points of interest.

• Address guest inquiries and resolve issues.

Security and Surveillance:

• Monitor the entrance and common areas to ensure guest safety.

• Respond to emergencies, such as noise complaints or disturbances, and take appropriate action.

• Conduct regular safety checks of the premises.

Administrative Tasks:

• Process bookings and check-outs.

• Maintain and update guest records.

• Accurately handle cash and other forms of payment.

Customer Service:

• Assist guests with any requests they may have during their stay.

• Offer recommendations on local restaurants, transportation, and attractions.

• Ensure a positive and welcoming atmosphere for all guests.

Night Audit:

• Perform night audit tasks, including reconciling daily transactions and generating reports.

• Verify the accuracy of guest accounts and resolve any discrepancies.

Communication:

• Communicate effectively with other staff members to ensure a smooth shift transition.

• Report any maintenance issues or concerns to the appropriate department.

Languages: English – high level / French – Basic / Other ones is a plus.

Experience: previous reception work – desirable

Front Desk Operations:

• Greet guests upon arrival and assist with the check-in process.
• Provide information about the hostel's facilities, services, and local attractions.
• Handle guest inquiries and resolve issues promptly.

Security and Safety:

• Monitor the entrance and common areas to ensure the safety and security of guests.
• Respond to emergencies, such as noise complaints or disturbances, and take appropriate action.
• Conduct regular security checks of the premises.

Administrative Tasks:

• Process reservations and check-outs accurately.
• Maintain and update guest records.
• Handle cash and other forms of payment accurately.

Customer Service:

• Assist guests with any requests they may have during their stay.
• Provide recommendations for local restaurants, transportation, and attractions.
• Ensure a positive and welcoming atmosphere for all guests.

Night Audit:

• Perform night audit duties, including reconciling daily transactions
  and generating reports.
• Verify the accuracy of guest accounts and resolve any discrepancies.

Communication: 

Communicate effectively with other staff members to ensure a smooth transition between shifts.

• Report any maintenance issues or concerns to the appropriate department.

At least 1 year experience and languages required (English mandatory).

Depending on the job, the tasks will include but not be limited to:

• Assisting with check-in, check out, and all our guests may need.
• Excellent customer service.
• Handle and organize big groups.
• Help our guests with museums, sites and shopping in the city (you’re the expert) Not a job for the passive ones...
• Back office work (answering calls, responding to emails, handling existing or future reservations).

• Fluent English is essential (knowledge of other languages will be valued).

• Positive, outgoing attitude and eager to socialize in a multicultural environment.

• Ability to work as part of a team and under pressure during busy periods.

• Strong organizational skills, reliability, and professionalism.

• Previous bar experience is a plus but not essential: what matters most is the willingness to learn and a great attitude.

• Customer service at the bar, preparation and serving of drinks.

• Creating a welcoming, fun, and safe atmosphere for guests and external customers.

• Supporting the organization and coordination of events (karaoke, themed parties, etc.).

• Maintaining cleanliness, order, and stock replenishment in the bar area.

• Collaborating with the rest of the team to ensure an excellent guest experience.

• Occasional support with breakfast service to cover holiday periods (2 shifts per week).

•  Students with enthusiasm, a positive attitude, and a desire to get involved in all areas of the hotel.

• Organized, proactive individuals with the ability to adapt to different tasks.

• Team spirit and a passion for creating unforgettable experiences for our guests.

• High level of English; other languages are a plus.

• Possibility to sign an internship agreement with your school or university.

• Minimum availability of 6 months, ideally longer.

• Flexible schedule.

• Interest in the hospitality sector and in working in a multicultural environment.

•  Reception: welcoming guests, check-ins and check-outs, answering questions, supporting reservations.

• Bar and café: helping with service, preparing drinks and snacks, interacting with guests.

• Events: assisting in organizing daily activities, event setup and support.

• Back office: administrative tasks, helping with day-to-day hotel operations.

• General support for the team during peak times or special needs.

•  Students with enthusiasm, a positive attitude, and a desire to get involved in all areas of the hostel.

• Organized, proactive individuals with the ability to adapt to different tasks.

• Team spirit and a passion for creating unforgettable experiences for our guests.

• High level of English; other languages are a plus.

• Possibility to sign an internship agreement with your school or university.

• Minimum availability of 6 months, ideally longer.

• Flexible schedule.

• Interest in the hospitality sector and in working in a multicultural environment.

•  Reception: welcoming guests, check-ins and check-outs, answering questions, supporting reservations.

• Bar and café: helping with service, preparing drinks and snacks, interacting with guests.

• Events: assisting in organizing daily activities, event setup and support.

• Back office: administrative tasks, helping with day-to-day hostel operations.

• General support for the team during peak times or special needs.

•  Students with enthusiasm, a positive attitude, and a desire to get involved in all areas of the hostel.

• Organized, proactive individuals with the ability to adapt to different tasks.

• Team spirit and a passion for creating unforgettable experiences for our guests.

• High level of English; other languages are a plus.

• Possibility to sign an internship agreement with your school or university.

• Minimum availability of 6 months, ideally longer.

• Flexible schedule.

• Interest in the hospitality sector and in working in a multicultural environment.

•  Reception: welcoming guests, check-ins and check-outs, answering questions, supporting reservations.

• Bar and café: helping with service, preparing drinks and snacks, interacting with guests.

• Events: assisting in organizing daily activities, event setup and support.

• Back office: administrative tasks, helping with day-to-day hostel operations.

• General support for the team during peak times or special needs.

•  Students with enthusiasm, a positive attitude, and a desire to get involved in all areas of the hostel.

• Organized, proactive individuals with the ability to adapt to different tasks.

• Team spirit and a passion for creating unforgettable experiences for our guests.

• High level of English; other languages are a plus.

• Possibility to sign an internship agreement with your school or university.

• Minimum availability of 6 months, ideally longer.

• Flexible schedule.

• Interest in the hospitality sector and in working in a multicultural environment.

•  Reception: welcoming guests, check-ins and check-outs, answering questions, supporting reservations.

• Bar and café: helping with service, preparing drinks and snacks, interacting with guests.

• Events: assisting in organizing daily activities, event setup and support.

• Back office: administrative tasks, helping with day-to-day hostel operations.

• General support for the team during peak times or special needs.

•  Students with enthusiasm, a positive attitude, and a desire to get involved in all areas of the hostel.

• Organized, proactive individuals with the ability to adapt to different tasks.

• Team spirit and a passion for creating unforgettable experiences for our guests.

• High level of English; other languages are a plus.

• Minimum availability of 6 months, ideally longer.

• Flexible schedule.

• Interest in the hospitality sector and in working in a multicultural environment.

•  Reception: welcoming guests, check-ins and check-outs, answering questions, supporting reservations.

• Bar and café: helping with service, preparing drinks and snacks, interacting with guests.

• Events: assisting in organizing daily activities, event setup and support.

• Back office: administrative tasks, helping with day-to-day hostel operations.

• General support for the team during peak times or special needs.

•  Students with enthusiasm, a positive attitude, and a desire to get involved in all areas of the hostel.

• Organized, proactive individuals with the ability to adapt to different tasks.

• Team spirit and a passion for creating unforgettable experiences for our guests.

• High level of English; other languages are a plus.

• Possibility to sign an internship agreement with your school or university.

• Minimum availability of 6 months, ideally longer.

• Flexible schedule.

• Interest in the hospitality sector and in working in a multicultural environment.

•  Reception: welcoming guests, check-ins and check-outs, answering questions, supporting reservations.

• Bar and café: helping with service, preparing drinks and snacks, interacting with guests.

• Events: assisting in organizing daily activities, event setup and support.

• Back office: administrative tasks, helping with day-to-day hostel operations.

• General support for the team during peak times or special needs.