Want to work as a receptionist?
Come work with us!
Are you ready to blend hotel quality with hostel experience to redesign accommodation appealing to all generations? Because this is what we aim to do at Latroupe.
We are looking for a great new team member to join our team as a Staff Member new generation Hostel in Barcelona. The mix of private and shared rooms will provide an aspirational and flexible spot for young-at-heart travelers in the city. As Staff Member you need to be comfortable with changing tasks and taking charge.
We need people that want to be a part of creating a culture and becoming a part of a family - it's not just a job. We need people who enjoy human interaction and who do not mind varying working hours as this is a part of our industry.
Does this sound cool to you? Continue reading.
Please include me in this offer- Requirements
- Tasks
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Welcome guests upon arrival and assist them with the check-in process.
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Provide information about the hostel's facilities, services, and local points of interest.
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Address guest inquiries and resolve issues.
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Monitor the entrance and common areas to ensure guest safety.
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Respond to emergencies, such as noise complaints or disturbances, and take appropriate action.
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Conduct regular safety checks of the premises.
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Process bookings and check-outs.
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Maintain and update guest records.
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Accurately handle cash and other forms of payment.
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Assist guests with any requests they may have during their stay.
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Offer recommendations on local restaurants, transportation, and attractions.
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Ensure a positive and welcoming atmosphere for all guests.
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Perform night audit tasks, including reconciling daily transactions and generating reports.
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Verify the accuracy of guest accounts and resolve any discrepancies.
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Communicate effectively with other staff members to ensure a smooth shift transition.
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Report any maintenance issues or concerns to the appropriate department.
Languages: High level of English – other languages are a plus.
Experience: Previous experience at the front desk is desirable.
Front Desk Operations:
Security and Surveillance:
Administrative Tasks:
Customer Service:
Night Audit:
Communication: